UK Delivery

If you have purchased a clock from us which is to be delivered to an address within the UK (mainland), we will take personal responsibility for delivering the clock to you, ensuring it arrives fully insured and in perfect condition. One of our professional horologists can set the clock up for you in situ and provide you with any necessary instructions, ensuring your complete satisfaction with the clock itself and the service you receive.

Should you desire this service for a clock that requires repair or restoration, please contact us for a quote.

Overseas Delivery

For clocks being delivered to addresses outside of the UK mainland, our standard delivery procedure is as follows.

Once the final balance, inclusive of shipping costs, has been paid in full, we will deliver your clock to our trusted fine antiques packers and shippers. They will carefully construct wooden containers around the clock, guaranteeing it is completely secure during transportation. We will handle all the required paperwork, insurance and tracking on your behalf, and we can also provide you with regular updates.

In some countries, it is mandatory to pay an import duty when importing an antique clock. This duty is usually approximately 20% of the clock’s value, and the custom’s department of the destination country will usually contact you directly for payment. However, in certain cases, it is possible to pay this duty in advance, this can expedite the processing. It is important to note that the clock cannot be delivered until this duty has been paid. If needed, we can assist you throughout this entire process.

Set up Service

Once the crate containing your clock have been delivered to your address, we can take care of the rest. While it may be necessary for us to set up certain clocks in situ, this service can be requested for any clock purchased from us.  Once the clock has been delivered to your address, one of our horologists will follow it out soon after. They will unpack the crate, set up the clock in its designated place, and provide you with any necessary instructions.

The clock will be left running and under our guarantee, ensuring your complete satisfaction with both the clock itself and the service you have received.

Should you require this service, please contact us for a quote.